Anyone who has attempted air travel in Europe has confronted with capricious and unreliable airlines. They just love overbooking or canceling flights at the last moment....
The problem was so bad that measures had to be taken and a regulation - Regulation 261/2004 - was adopted obliging the airlines to inform passengers of their rights and to provide compensation. Actually, that Regulation replaced an earlier one from 1991.
But guess what ? No-one seems to comply with the Regulation much. At least that what transpires from a recent Communication (Com (2007) 168) and a Commission Working Paper (SEC (2007) 426).
Now, if only the issue of lost or stolen luggage had been addressed....
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Posted by: iknowall | June 01, 2007 at 11:54 AM